Description

Tasks

• Identify and analyze the primary audience for letter.
• Draft the letter using full block style for a business letter.
• If you want feedback on the rough draft, send a copy to the instructor as an e-mail attachment before the due date for the assignment

Length and Format

• The letter should be written in full block style as defined on page 370 with examples on pages 375-377 of Technical Communication, 7th ed.
• The claim letter should identify the product or service, explain the problem, propose an adjustment, and conclude courteously.
• The claim letter should be written in a polite and reasonable tone.
• The claim letter should all the necessary information for the recipient to make the desired response.
• The "good new" adjustment letter should express regret about the situation, state the adjustment, and end on a positive note.
• The "bad news" adjustment letter should meet the customer on some neutral ground, explain why your company is not at fault, state that the request is denied for the reasons you have mentioned, and try to create good will by ending on a positive note

Example

Submission

• Submit the business letter as an attached file by December 12 (last day for all course work is December 18) to the WebTycho Assignments folder. If you are using Microsoft Word, you can submit your assignment as a .doc file. If you are not using Word, you can submit your assignment as a.txt (text) file or .rtf file, although some formating will be lost when I open the file. If you have Adobe Acrobat, you can submit your work as a .pdf file. Please note that you can no longer attach .html files in WebTycho.
• You should also submit the final draft in Comment, the online program for sharing and comment on writing. For instructions in using Comment, see Comment, User Guide, Quick Start for Students. The Class Code for this class is techwritefall05. For information about the use of Comment in this class, see Use of Comment for Submitting Writing Assignments in COMM 393.