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Customer Service Satisfaction Survey


The purpose of this survey is to evaluate the performance of Graduate Student Affairs staff. Your responses will provide valuable feedback. The survey is anonymous (unless you wish to be contacted about a concern), and all individual responses will be confidential.

A. General Information

Please indicate staff person with whom you communicated or met.

Date of Contact

Staff Person

UMUC Course Location

Reason for contacting Graduate Student Affairs (Please check all appropriate categories.)

Admission Graduation
Career-related concerns Registration
Course selection Transcript
Curriculum planning Veterans
Degree map/Study plan Other
Financial aid

If other, please specify:

Type of contact (Please check all appropriate categories.)
Appointment Walk-in
Telephone Fax
E-mail Other

If other, please specify:

B. Activities and Services

Two types of assessments are requested. The first assessment is intended to measure the relative importance to you of various activities and services. The second assessment is intended to measure your satisfaction with those activities and services. Please note both the importance of the service to you and your level of satisfaction.

Accuracy of Information
Importance

High Medium Low NA

Satisfaction

Very Satisfied Somewhat Satisfied Somewhat Dissatisfied
Very Dissatisfied NA

Accessibility of Staff
Importance

High Medium Low NA

Satisfaction

Very Satisfied Somewhat Satisfied Somewhat Dissatisfied
Very Dissatisfied NA

Promptness of Response
Importance

High Medium Low NA

Satisfaction

Very Satisfied Somewhat Satisfied Somewhat Dissatisfied
Very Dissatisfied NA

Professionalism and Courtesy of Staff
Importance

High Medium Low NA

Satisfaction

Very Satisfied Somewhat Satisfied Somewhat Dissatisfied
Very Dissatisfied NA

Questions and Concerns Adequately Addressed
Importance

High Medium Low NA

Satisfaction

Very Satisfied Somewhat Satisfied Somewhat Dissatisfied
Very Dissatisfied NA

Knowledge of Staff
Importance

High Medium Low NA

Satisfaction

Very Satisfied Somewhat Satisfied Somewhat Dissatisfied
Very Dissatisfied NA

Other (please specify)

Importance
High Medium Low NA

Satisfaction

Very Satisfied Somewhat Satisfied Somewhat Dissatisfied
Very Dissatisfied NA

C. Contact Information

This section is optional. Please fill out this section only if you would like us to get in touch with you.

First Name

Last Name
E-Mail Address

For further information about Graduate Student Affairs, call or e-mail us at the appropriate number or address listed below:





All Long-Distance Callers
800-283-6832
(toll free)
Graduate Student Affaris
301-985-7155
gradinfo@umuc.edu
Financial Aid Process Team
301-985-7510
301-985-7462 (fax number)
finaid@umuc.edu


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