Name: Jane Graduate

Research question: In a global environment, what is the relationship between understanding cultural differences and promoting quality management and collaborative teamwork?

Appelbaum, S.H., Shapiro, B., & Elbaz, D. (1998). The management of multicultural group conflict. Team Performance Management, 4(5), 211. doi: 10.1108/13527599810234173

This article examines the role of conflict within teams and especially within multicultural teams. It presents recommendations for managing this conflict constructively in order to increase creativity and productivity and take advantage of the strengths of multicultural team members to be more competitive in a global economy. Stephen Applebaum has published many articles on management and communication with the majority published in scholarly journals. Barbara Shapiro has also published quite a few articles, most in conjunction with Appelbaum; many were published in scholarly journals. The authors' recommendations are supported by literature in the field and seems unbiased. Although the article is a little old, it presents ideas about using the strengths of a diverse group to increase team productivity and demonstrates the idea that understanding cultural differences is important to collaborative teamwork.

This article was found in Emerald Fulltext and Management Reviews.

Lindsay, J., Turcotte, D., & Hopmeyer, E. (Eds.). (2003). Crossing boundaries and developing alliances through group work.

Matveev, A.V., & Milter, R. G. (2004). The value of intercultural competence for performance of multicultural teams. Team Performance Management, 10(5), 104-111. doi:10.1108/13527590410556827

This article was found in ABI/Inform Complete.

Von Glinow, M.A., Shapiro, D., & Brett, J. (2004). Can we talk, and should we? Managing emotional conflict in multicultural teams. Academy of Management Review, 29(4), 578-595. Retrieved from http://www.aom.pace.edu/amr/

This article was found in Business Source Complete.

Yavas, B. F., & Rezayat, F. (2003). The impact of culture on managerial perceptions of quality. International Journal of Cross Cultural Management: CCM, 3(2), 213-235. doi: 10.1177/14705958030032005

This article summarizes the results of a survey aimed at determining the relationship between culture and middle managers' perception of quality in 38 companies in several different locations: United States, Japan, Hong Kong, and Taiwan. One of the authors, Burhan F. Yavas, a professor in the department of finance and quantitative methods at California State University, has authored or coauthored articles on quality management, including several studying the significance of culture. The article is in a scholarly journal and has an extensive reference list of mainly scholarly articles. The authors' analysis of the data and shortcomings of the methodology is objective; it presents both sides of the issue and is supported by evidence and facts from the survey. The literature review and survey data illustrate my research premise that it is important to understand and take into consideration cultural differences when attempting to establish quality management and teamwork in a multicultural work environm ent. I can use the data and conclusions to illustrate the points I will make in my paper.

This article was found in ABI/Inform Complete.