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Ebsco PDF Issue

Ebsco recently upgraded their platform, which has caused difficulties with PDF downloads for some users.

Using Windows?

• Firefox:
1. Run Adobe Reader Quick Check and make sure you have Adobe Reader 9.1 or higher.
2. Make sure you have the latest version of Firefox. In Firefox, click Help > Check for updates.
   
   
• Internet Explorer:
  1. Run Adobe Reader Quick Check and make sure you have Adobe Reader 9.1 or higher.
  2. Make sure that ActiveX is enabled. In Internet Explorer, go under
     Tools > Internet Options > Security Tab > Internet, make sure the Default Level is selected, and click Apply.
     

Using a MAC?

• Firefox:
  Try installing this firefox-mac-pdf plug-in or the Schubert|it Plugin.
  
  
• Safari:
  Try downloading the Schubert|it Plugin.

Still cannot open the PDF?
Please e-mail us and let us know what articles you need.

(Thanks to BGSU University Libraries for these tips.)