1a.
This question asked how many articles were cited by the article entitled "Perceived time pressure and social processes in project teams." Once you've found the article's record in Business Source Complete (let me know if you have questions about how to do that), you may use the 
button to access the PDF of the article in ScienceDirect. If you look at the article's reference list, you'll see that the article cites 32 other articles.
As you may have noticed, though, Business Source Complete indicates that there are 12 cited references for the article. That is because only 12 of the 32 articles that were cited by "Perceived time pressure..." were published in journals that are indexed by Business Source Complete.
You were asked to answer the question using Business Source Complete, so 12 is an acceptable answer, although 32 is a more complete answer.
1b.
This question asked how many articles have cited the article entitled "Perceived time pressure..." Business Source Complete indicates that the article was cited 7 times in that database.
1c.
To find a list of the authors who cited "Perceived time pressure...", you should click on the Times Cited in this Database: (7) link, which will take you to a page listing the 7 articles that have cited "Perceived time pressure..." You could have listed any of the authors of these articles for your answer for this question.
2.
You can use ABI/Inform Global or ABI/Inform Complete (depending on when you completed this assignment; ABI/Inform Global was upgraded to ABI/Inform Complete on July 1, 2009) to find a full-text review in a scholarly journal of a recently published book on leadership by setting up your search as follows:
The PDF of the book review generally contains a citation for the book being reviewed. (Your answer for this question should have included both a citation for the book review article and for the book that was reviewed in the article.)
3a.
Your search on the Basic Search page of JSTOR for "Mary Parker Follett" should have been set up like this:
Your search should have retrieved approximately 390 articles. From reading at least the titles of a few of the articles, you should have been able to determine that Mary Parker Follett (1868-1933) was a early researcher of the philosophy of business management.
3b.
Your search on the Advanced Search page of JSTOR for "Mary Parker Follett" as an author should have been set up like this:
Your search should have retrieved approximately 7 articles. If you look at the search results, though, you'll note that only 1 of the articles was actually written by Mary Parker Follett; the other articles are all reviews of her works.
3c.
Your search on the Advanced Search page of JSTOR for Mary Follett as an author should have been set up like this:
Your search should have retrieved approximately 12 articles, 1 of which doesn't have anything to do with Mary Parker Follett, as it's a review of a work by someone named Mary (N. Woods) by someone named (Ken) Follett. Your answer should have listed the title of any of the other works not found by your search for 3b.
3d.
To find how many dissertations mention Mary Parker Follett, your search in Dissertations & Theses should have been set up like this:
Your search should have retrieved approximately 62 dissertations. (Note that this search, which looks for the phrase Mary Parker Follett in the document text, finds all dissertations that mention Mary Parker Follett anywhere in the dissertation. To find dissertations that feature Mary Parker Follett more prominently, you may search for her name in just the citation and abstract of dissertations, which is the default search for this database. This search will retrieve approximately 32 dissertations. Either answer is acceptable for the purposes of this assignment.)
3e.
Searching for "mary parker follett" in ABI/Inform Global and in Dissertations and Theses in the document text should have found approximately 479 documents, approximately 335 of which are from scholarly journals. Searching for the phrase in the citation and abstract of documents in those databases should have found approximately 96 documents, approximately 44 of which are from scholarly journals. Either answer is acceptable for the purposes of this assignment.
(Incidentally, it's worth noting the difference in the number of documents retrieved by the different searches. To ensure that your search results are relevant to your research topic, it generally makes sense to search for your search terms only in the citation and abstract of documents in the database.)
3f.
To search for books by Mary Parker Follett in catalogUSMAI (note that you were asked to find books by her, not books about her), your search should have been set up something like this:
Your search should have found 15 records. The records represent 6 different titles. Your answer should have listed one of these titles. To see which library or libraries have copies of the book that you selected, you should have clicked on the title of any of the books and then looked at the library name(s) listed next to the Location heading -- for example:
4a.
Once you've found "A review of telework research: Findings, new directions, and lessons for the study of modern work" in Social Sciences Citation Index (please let me know if you have any questions about how to do that) and have clicked on the link for the article, you should see that the article has 102 references and that it has been cited 47 times:
4b.
The Create Citation Alert button appears on the right-hand side of the page. Clicking on the button will take you to a page that lists what the feature allows you to do:
4c.
Once you're created a citation report for Peter Drucker (again, (please let me know if you have any questions about how to do that), you should see that in the last 20 years, he was most cited in 2008:
(Note that you were asked to find in what year he was most cited, not in what year he published the most articles.)
4d.
To find how many times Peter Drucker has been cited since 1945, your search should be set up like this:
You should find that Peter Drucker's works have been cited approximately 3,181 times since 1945.
4e.
Based on your work to answer 4a-4d, you should have come to the conclusion that Peter Drucker is a prolific author of management-related articles. Many of his works have been highly cited, which indicates that he's viewed as a key figure in his field.